Departmental Assistant for Customer Service/Dispatch, needed at Tideland EMC, Pantego. Employee will be asked to work intermittently generally at night. Intermittent work will not exceed a full shift defined as 7 days straight,12-hours per day, 6 PM – 6 AM. Intermittent work may cover any portion of a work week or any portion of a full shift as needed.
High school diploma or equivalency desired. Additional computer training beyond high school is very beneficial due to the employee’s initial training and ultimate competence with multiple types of software. One to two years’ experience in a customer relation’s position such as dispatch operator or work within a call center setting. General knowledge of computers and office procedures required. General knowledge of using a multiline phone system beneficial. Must be capable of working with the general public in a high paced dispatch center environment. Main job function will be to answer customer request by telephone and provide all necessary information to process each call. Must be able to post payments, type, and complete other clerical assignments. Must be able to use radio to dispatch personnel and maintain awareness while personnel are in the field. Individual must be self-motivated and capable of following written protocol. While performing the duties of this job, employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk, lift, and carry up to five pounds. Individual will occasionally perform work at a fast pace in a dynamic dispatch center environment. Individual is subject to being called in to work during major outages or asked to work in another location. Dispatch center operates 24 hours per day, 365 days per year. Qualification as an active Departmental Assistant for Customer Service/Dispatch will not result in a set schedule. Qualification could result, however, in a minimum number of hours per month, per quarter, and/or per year depending upon a chosen candidate’s availability. Wage: $20.00/hour but determined based on comparable experience. Apply in person by 6/20/22 at NC Works Career Center, job order # 12246666 or email firstname.lastname@example.org for application package.
This institution is an equal opportunity provider, employer and lender.
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