SMS Privacy Policies/Terms/Conditions
Tideland Electric Membership Corporation’s SMS Terms and Conditions for Outage Messaging
These Terms and Conditions ("Terms") govern the use of SMS outage messaging services provided by Tideland EMC ("we," "us," or "our"). By opting into our SMS outage program, you agree to receive SMS messages from Tideland EMC, in accordance with these Terms and The Campaign Registry (TCR) compliance standards.
Consent and Opt-In Requirements
- By opting in, you provide express consent to receive SMS messages from us regarding your account services.
- Opting into the SMS outage program is voluntary and separate from any other service we provide.
- To opt-in, text "TEMC" to or update your electric account via Tideland EMC’s secure member portal with a valid cell phone number.
- Opt-In Message: Thank you for opting into Tideland EMC outage texting. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe. Text HELP or call 252.943.3046 for more info.
Message Frequency and Types
- Message Frequency varies.
- Message Types: Messages may include service alerts and account notifications.
- Message and data rates may apply according to your mobile carrier's standard rates.
Opt-Out Instructions
- You may opt out of the SMS program at any time by texting "STOP" to 252.944.2400.
- Once you send the "STOP" request, you will receive one final confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you opt back in.
- For assistance or to request additional information, reply "HELP" to 252.944.2400, contact us at mailroom@tidelandemc.com or call 252.943.3046.
- Opt-out Message: You have been unsubscribed from Tideland EMC outage texting. You will no longer receive messages from Tideland EMC. Reply "RESUME" to re-subscribe. Info at www.tidelandemc.com
Privacy and Data Security
- Tideland EMC is committed to protecting your privacy. Your information will only be used for the purposes described in this SMS program and will not be shared with third parties except as necessary to provide this text messaging service.
- Personal information collected for SMS messaging is managed in compliance with applicable laws and regulations, including data protection and privacy standards.
- By opting in, you agree to Tideland EMC's Privacy Policy and acknowledge our commitment to protecting your data.
Limitations of Liability
- Tideland EMC and cellular carriers are not responsible for any delayed or undelivered messages caused by factors outside our control, such as mobile carrier delays or network outages.
- Tideland EMC and cellular carriers are not liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, the SMS program.
Changes to Terms and Conditions
- Tideland EMC reserves the right to update or modify these Terms at any time. Any changes will be communicated to you via SMS or posted on our website at www.tidelandemc.com
- Your continued participation in our SMS program following any updates to these Terms constitutes acceptance of those changes.
Contact Information
If you have any questions regarding these Terms, you can contact us at:
- Phone: 252.943.3046
- Email: mailroom@tidelandemc.com
- Address: PO Box 159, Pantego, NC 27860, Us
By opting in, you confirm that you have read and agreed to these Terms and you authorize Tideland EMC to send you SMS outage messages.
Privacy Policy: Click for the Tideland EMC Privacy Policy
Cellular carriers supported on this program include AT&T, T-Mobile, Metro PCS, Verizon Wireless, US Cellular, Google Voice, Cellular One, Cellcom, Cellular South, Interop, and Clearsky.
Updated: 7/31/2026
Tideland Electric Membership Corporation's SMS Outage Text Messaging Service Privacy Policy
Tideland Electric Membership Corporation ("we", "us", or "our") is committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, and protect the information provided through our SMS outage text messaging service.
- Information Collection and Use
When you opt into our SMS outage text messaging service, we collect your phone number, which is provided voluntarily. We do not purchase or auto-generate phone numbers. The number you provide is used exclusively to send SMS outage notifications. These messages are general and do not include any personal information. - Opt-In Consent
By opting in, you consent to receive SMS outage messages from Tideland EMC. Your phone number will only be used to deliver the messages described in this Privacy Policy and will not be shared or used for any other purposes. - Opt-Out
You can opt out of receiving SMS outage messages at any time. To stop receiving messages, simply reply with the word "STOP" to any SMS outage message you receive. After sending "STOP," you will no longer receive messages from Tideland EMC. Additional words that will also cause a mobile number to become un-subscribed are: QUIT, END, CANCEL, UNSUBSCRIBE - No Third-Party Sharing
Tideland EMC will never sell, rent, or share your opt in status, phone number or any other information with third parties for marketing purposes. Your information will only be used as necessary to provide the SMS service you have requested and will not be shared with other organizations or parties. - No Message Storage
We do not store the content of SMS outage messages sent. Messages are sent solely for the purpose of delivering notifications related to electric service. Once sent, these messages are not retained by Tideland EMC. - Compliance
This Privacy Policy complies with all applicable privacy laws and guidelines, including the CTIA (Cellular Telecommunications and Internet Association) standards. Our SMS outage service is used exclusively for service-related activities and remains in full compliance with all relevant regulations. - Contact Us
If you have any questions about this Privacy Policy or our SMS services, please contact us at:
Tideland EMC
PO Box 159
Pantego, NC 27860
Email: mailroom@tidelandemc.com
Phone: 252.943.3046, ext. 1140
Dated: July 31, 2026